case study / it pmo refresh

This organisation had a high volume of projects delivered by a mix of in-house employees, contractors and vendors. They lacked processes, tools or guidance how to deliver project efficiently with visibility and progress tracking. This organisation requested a refresh of its PMM support materials with a training program rollout out to all IT project teams. 

A number of workshops were organised to identify the current state processes, what was & wasn't working as well as brainstorming sessions around what the future could look like, exploring ideas from different areas of the organisation.

• Address a lack of governance, providing control and visibility to the Group PMO.
• Rectify project inefficiencies, challenges and confusion within and between teams 
• Refresh, re-launch and embed the new PMM with clear standards and quality expectations.

• Defined processes and artefacts for all IT project stages together with clarification of roles and responsibilities.
• 65 IT staff engaged to share ideas, provide feedback as well as being trained in role and topic-based knowledge areas.
• Governance and reporting standards established in line with Group PMO expectations. 
• Improved portfolio planning including seed funding for innovation projects. 
• Sized PMM relevant to project size and complexity.
• Smoother service transition intro production with defined project warranty and exit criteria.

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